Tension Raising Behaviours;
100% statements
Labelling
Put downs and excitable statements
Threats
Interpreting/analysing/patronising/matronising
Collecting allies
Non-verbal behaviours
Preparing an attack
Sarcasm
Defensiveness/self justifying
Over detailing
Tension Reducing Behaviours;
Acknowledging probable legitimate concerns
Put in perspective
Be specific
Own the interpretation
Own the personal response
Invite feedback
Invite response
________________________
To make sure you do not miss out on regular updates from the Kluwer Mediation Blog, please subscribe here.
Profile Navigator and Relationship Indicator
Access 17,000+ data-driven profiles of arbitrators, expert witnesses, and counsels, derived from Kluwer Arbitration's comprehensive collection of international cases and awards and appointment data of leading arbitral institutions, to uncover potential conflicts of interest.
Learn how Kluwer Arbitration can support you.
Hi Geoff – wanted to get in touch somehow because I’d like to do a video Skype interview with you for Mediator Academy. I would have got in touch via email but for some reason the link from KluwerMediationBlog to your website isn’t working. Happy to discuss topics for the interview.
Look forward to hearing from you.
Thanks
Aled