ADR in Consumer Conciliation – The Example of the German Conciliation Body for Public Transport (söp). An Interview with söp Director Edgar Isermann
Greg Bond: Tell me about your organisation. Edgar Isermann: The Conciliation Body for Public Transport (söp) was founded in 2009, as a result of EU regulations on passenger rights, and also a general need to strengthen ADR provisions. The public transportation companies gradually realised that they would have to join the scheme. Travelers whose complaints…