Mediation and conflict management often require the design of complex processes that might involve different interventions with different parties or stakeholders over considerable time. Consider mediation in the planning stages of public projects or mediation and facilitation involving communities involved in claims for compensation against governments or companies. Or consider mediation inside organisations, in which…

Two days ago I attended a birthday party – one of Germany’s most active consumer conciliation bodies celebrated its ten-year anniversary. There was an interesting panel discussion on the role of consumer conciliation in Germany and in Europe, particularly given that the European Union has attempted to promote this service through its DIRECTIVE 2013/11/EU on…

“All changed, changed utterly, A terrible beauty is born.” – W B Yeats, “Easter 1916” “Hope is important because it can make the present moment less difficult to bear. If we believe that tomorrow will be better, we can bear a hardship today.” ― Thich Nhat Hanh, Peace Is Every Step: The Path of Mindfulness…

(This post is being republished because of technical problems when it was first published). Thanks to Martin Svatos, for pointing out in his recent blog a number of cases where mediators or would-be mediators feature in popular films. That set me thinking … A few years ago, I offered a workshop on mediation based on…

Greg Bond: Tell me about your organisation. Edgar Isermann: The Conciliation Body for Public Transport (söp) was founded in 2009, as a result of EU regulations on passenger rights, and also a general need to strengthen ADR provisions. The public transportation companies gradually realised that they would have to join the scheme. Travelers whose complaints…

Conciliation is attracting more and more users for its prided features as an easily accessible, cost- and time-effective procedure for dispute resolution. It is supported and also evidenced in the recent effort put into the discussion by UNCITRAL Working Group II to establish new instruments – a convention and a model law – with regard…

It is the year 2036. The 26th Investment Arbitration Day is held in Prague. Good a half of the discussions is dedicated to different issues related to mediation of the investment disputes. They are, however, not regarded as an outlandish, but rather as an up-to-date topic. Indeed, there is only a couple of BIT and…

The year 2016 has so far been a significant one for Singapore in the area of ADR. The opening of the Singapore Legal Year saw the Chief Justice of Singapore, Mr. Sundaresh Menon introducing various ADR-related initiatives in family justice cases and medical malpractice matters. This has been explored in a previous blog entry here….