Congruence is one of the superpowers the universe makes available to us. When we behave congruently – so that everything we do is in harmony with everything we say – we are at our most persuasive, compelling and trustworthy. Congruence is seductive. We are scanning for it constantly and we are reassured when we experience…
The International Commercial Mediation Competition made a brave online appearance this year – the 16th year in which the ICC has delivered the most important competition of its kind in the world. For 15 of these 16 years it has been my privilege to be part of this experience as the coach for my…
The Harvard Program on Negotiation (PON) has provided a life-changing experience for many of us. It certainly changed the trajectory of my life and triggered a life-long immersion in conflict resolution theory and practice. I am immensely grateful. The program has been an evolutionary one – regularly enhanced and updated to fit the frame of…
Covid is the gift that keeps on giving. It has provided a wonderful focus for blame that has let us off the hook for a lot of things. It has coincided with significant changes in our mediation experiences and again has been seized on as the culprit when mediation sessions go ‘off piste’. The new…
I say regularly that students make the best teachers. My students continue to prove me right. In my recent ADR program I confessed to my undergraduate students that having a conversation about culture was something that made me very anxious. I feel poorly prepared and I fear, with the best intentions, causing offence and appearing…
Students make wonderful teachers. Some of the ‘aha’ moments I value most have come from debriefing de-identified mediation challenges (particularly the most painful ones) with my class – listening and learning as they unpick my stories of ‘successes’ and ‘failures’. It is a gift I look forward to receiving with each new group of students….
In lock-down it can be a challenge to differentiate one day from the next. We’ve all been a bit less fastidious with our general presentation and dress and we have become very used to the domestic backdrop we observe as we Zoom with colleagues and clients. One of the things I wisely grabbed as we…
Years ago, as a student in the Harvard Program on Negotiation, I watched the now famous Hackerstar Negotiation video. It’s a great teaching tool and I still use it. It is a masterful demonstration of the power of effective preparation using the 7 elements. It’s also a great demonstration of what I call interruption compulsion…
In his blogpost of December 2019, Alan Limbury gives us a thoughtful reminder of the history and background to the GPC. I too was in the audience at London’s historic Guildhall on October 29, 2014, when IMI gathered together users of mediation, lawyers, mediators, academics and others involved in dispute resolution processes and began an…
Kindergarten and conflict – Pre-school leadership in conflict resolution. Becoming a devoted Grandma has been a surprising and enriching learning experience for me. The early childhood teaching and learning regime in Australia (and across the world) is truly remarkable and is revolutionising how children engage with the world. An important element of this is…
