Skills

ADR, Business, Commercial Mediation, Communication, Deal Mediation, Dispute Resolution, Efficiency, Evaluative Mediation, Impasse, Improvisation, Lawyers, Mediation Practice, mediation traditions, Negotiation, Neutrality, Scotland, Skills, Stages of mediation, Stories, Uncategorized

(Core Solutions Group)/ /Leave a comment

I have never been a great fan of mediator’s proposals. I took the view that the mediator’s job, done well, was to help the parties to come to a solution themselves. Party autonomy and all that. Achieving a satisfactory outcome, I thought, shouldn’t require a specific suggestion by the mediator. I have changed my view….

Causes of Conflict, Communication, Conflict, conlfict coaching, Conventional wisdom, Creativity, Decision making, Dispute Resolution, Efficiency, Europe, Future of mediation, General, Governments/Public Sector, Growth of the Field (Challenges, New Sectors, etc.), Improvisation, Interests, Mediation Practice, Memory and Illusions, Negotiation, Neuroscience, peace negotiations, Policy, Public Policy, Reform, Scotland, Skills, Uncategorized

(Core Solutions Group)/ /1 Comment

“The key to doing well lies not in overcoming others, but in eliciting their co-operation.” Robert Axelrod “Although negotiation takes place every day, it is not easy to do well. Standard strategies for negotiation often leave people dissatisfied, worn out or alienated…..” Roger Fisher and William Ury For probably the final time, I am writing…

Communication, Dispute Resolution, Intuition, Skills

(Mediar360 - Dispute Resolution )/ /1 Comment

I must confess that I am getting addicted to the TV series “Lie to Me”. Dr. Cal Lightman, the series protagonist, and his assistant, Dr. Gillian Foster, are specialists in fraud detection through a rather unconventional method: facial expression and body language analysis. Dr. Lightman’s character is based on the well known psychologist Paul Ekman,…

ADR, Creativity, Developing the Field, Dispute Resolution, Humorous Pieces, Improvisation, Intuition, Mediation Practice, Mediators’ Conduct, Poetry, Skills, Stories, Zen

(Singapore International Dispute Resolution Academy)/ /1 Comment

Hong Kong mediator, lawyer and poet, TK Iu, was introduced to readers by fellow blogger Joel Lee earlier this year. TK’s first published poetic piece on mediation was entitled, ‘A Mediator’s Prayer’, inspired by the Peace Prayer of St. Francis of Assisi. If you missed it, it’s well worth the read. In just a few…

Clients, Conflict, Ethics, Family Mediation, mediation as a career, Mediation Practice, Mistakes, Skills

(Sabine Walsh Mediation)/ /1 Comment

“When you look into the abyss, the abyss looks into you.” (Nietzsche) Relationship breakdown and the resulting fall-out is an abyss most people do not like to look into, even as they tumble into it. As family mediators, our job is to accompany and support people’s navigation into, through and, hopefully, out of the abyss…

Business, Commercial Mediation, Creativity, Future of mediation, Growth of the Field (Challenges, New Sectors, etc.), Skills

(Brick Court Chambers / Clifton Chambers)/ /1 Comment

Before I left my law firm in the late 1990’s David Maister, a Boston management guru of whom many of you will know, was the darling of every large service firm, especially in the law and accountancy fields. He has long since retired but at his height he was good, very good – despite being a…

Commercial Mediation, Communication, conlfict coaching, Skills, Uncategorized

(Brick Court Chambers / Clifton Chambers)/ /1 Comment

Tension Raising Behaviours; 100% statements Labelling Put downs and excitable statements Threats Interpreting/analysing/patronising/matronising Collecting allies Non-verbal behaviours Preparing an attack Sarcasm Defensiveness/self justifying Over detailing Tension Reducing Behaviours; Acknowledging probable legitimate concerns Put in perspective Be specific Own the interpretation Own the personal response Invite feedback Invite response

Book Review, Causes of Conflict, Clients, Commercial Mediation, Communication, Community Mediation, Conflict, Creativity, Decision making, Developing the Field, Dispute Resolution, Efficiency, Ethics, General, Language, Lawyers, Mediation Practice, Mediators’ Conduct, Negotiation, Policy, Practical Challenges for Mediators, Scotland, Skills, Success in mediation, Tips, Uncategorized

(Core Solutions Group)/ /Leave a comment

I am interested in convergence – of ideas, of behaviour, of trends, of different disciplines. The more I read, the more common themes I discern in the arts, science, spirituality, leadership and in what we do as mediators. A reflection of this is found in the African concept of ubuntu, “the profound sense that we…

crisis negotiatons, Developing the Field, Future of mediation, General, Growth of the Field (Challenges, New Sectors, etc.), Hong Kong, Interests, Intuition, mediation models, Mediation Practice, Negotiation, Skills, Social intelligence, Tactics, Training, Uncategorized

(Singapore International Dispute Resolution Academy)/ /Leave a comment

Talking to Dr Gilbert Wong Senior Superintendent, Commanding Officer, Police Negotiation Cadre, Hong Kong Walking into Gilbert Wong’s office is like stumbling into Aladdin’s Cave – a treasure trove of memories and stories of his 21 years in the Hong Kong Police Force. Amongst his library of books on crisis negotiation, psychology, counselling, psychotherapy and…

Business, Commercial Mediation, Communication, Confidentiality, Conflict, conlfict coaching, Conventional wisdom, Decision making, Developing the Field, Dispute Resolution, Efficiency, Future of mediation, General, Impasse, Improvisation, International Mediation, mediation models, Mediation Outcomes, Mediation Practice, mediation traditions, Mediators’ Conduct, Mentoring, Negotiation, Scotland, Skills, Stories, Success in mediation, Tips, Uncategorized

(Core Solutions Group)/ /Leave a comment

I write here about two contrasting experiences which have, for me, underscored the richness of the mediation process. In one mediation, involving business partners with an ongoing management issue, one of the protagonists (A) suggested bringing in another partner (D) who was not perceived to be a part of the present problem, simply to observe,…