Rather than use Brexit and the US elections as introductory examples of dramatic change, I’m going to use yesterday’s seismic event in Chicago instead. Yesterday, the Irish rugby team beat New Zealand’s All Blacks for the first time ever (111 years). If that hasn’t changed the landscape of rugby, I don’t know what will.

Anyway, back to mediation. Over the past three weeks I’ve been at two conferences which explored the relationship between mediation and change, more specifically how mediation and mediators can help facilitate and manage change. At the first of these, the Mediators’ Institute of Ireland’s Annual Conference, US Professor Carrie Menkel-Meadow and Ashok Panikkar of Meta-Culture in Bangalore, India spoke of how mediation and dialogue-based approaches are essential for managing change on a global level, pointing out how win-lose, either-or decision making has led to both Brexit and the US election, which appears to be increasingly about the lesser of two evils.

The second conference in the UK focused mainly on family mediation and how mediators can help families negotiate the painful changes that occur as a result of a relationship breakdown. Sessions focused on what skills mediators require to encourage and facilitate the necessary changes that people must undergo to manage a separation well, and how to assess when a conflict is actually ready, or ripe for positive change such as those that (we hope) occur in mediation and when it isn’t. Both events led to some thoughts on mediation and change of relevance to my own practice, and to our broader role as mediators in society.

What was immediately highlighted was the complicated relationship most of us have with change. Some of us crave and thrive on change, others avoid it and enjoy stability and constancy. The idea of change can sound great – Trump has a built a campaign on promising change – yet we don’t really know what it will look like, and sometimes don’t like the look of it when it comes. We can welcome change and yet fear it at the same time. For our mediation clients, how people feel about the changes they are mediating, be they business, community or personal, is influenced hugely by whether they are seeking or have instigated the change or are on the receiving end of it, so to speak.

As mediators one of our jobs is to accompany people through change. Not push or coax or force, just accompany and maybe facilitate a little. Exchanging stories about experiencing significant change in mediation at the UK conference showed us that accompanying change can be as simple as acknowledging that it is happening and that two people might feel very different about it. One colleague told a story about how permitting a client to talk about his fear of growing old alone was enough to change the whole course of a mediation. Another told a story about how allowing a huge (and loud) outburst of emotion to happen and pass changed the power balance between two clients, for the better.

More difficult for mediators is accepting when change is not going to happen, or when the kind of change that is, is one that we don’t see as positive, for example from mediation to litigation, from agreement to disagreement. We have all had cases where it appears parties have left the mediation process more angry and polarized than when they started. This can be due to one or both parties’ resistance to change (or at least to the type of change that we mediators like to see) or to the fact that the situation, the dispute or the parties are just not ready yet. As an example of the latter I am always reminded of a couple who were experiencing such a high level of conflict between them I was worried for the safety of both of them and we abandoned mediation after two sessions as neither was able to engage with the process for this reason. Over a year later, they contacted me to resume the mediation. They arrived together, with an outline of things agreed between them, talking and laughing and as utterly changed in themselves and their interaction as one could imagine. What magic skills had I used? None. All that was needed was the passage of time.

This capacity to change was the topic of one of my favourite sessions of the two events, led by a wonderful neuroscientist, who talked about neuroplasticity, or the brain’s capacity to change, in the context of conflict and mediation. Using the latest research in the area, and a few amusing experiments involving fake hands, he showed us that we are only beginning to understand how profound human beings’ capacity for change and adaptation is, physically and psychologically.

For me, this was the key learning I took away from both these events. Even when we think nothing will change, be it as between our clients or in the world, our ability as humans to change and to manage change is enormous. It is key to our survival as a species. As mediators it might be the case therefore that our role is more about creating a space for the type of change that comes from a feeling of being heard and respected, of having options and the opportunity to consider them, rather than the change that comes from either-or decisions making, from fear or a sense of powerlessness. We can certainly do this for our clients by using all the skills we have as mediators. Perhaps we can even do this in the wider world as well, by continuing to offer an option for resolving even the biggest conflicts in a way that can bring about positive change. On reflection, I would go so far as to say that this is, in fact, what we are doing already, one case at a time.


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  1. Sabine, as a proud New Zealander I have to say we loved seeing your team playing so well, with such spirit and skill. I’m pleased the All Blacks recognised this special occasion appropriately and gracefully. Reflecting your excellent article on change, it’s noteworthy that the All Blacks leadership culture has transformed dramatically over the past few years…something that the hierarchy of our rugby union needs to pick up on for other leading rugby teams here. Increasingly I think we need to stop confining our profession to the “M” word (mediation) and spread our professional skills much more broadly, especially into organisational change and business transformation.

    1. Hi Bill,
      Thanks for your kind words and I totally agree. We are all so busy but taking a minute or two to think about how we can bring our skills into our broader worlds is the first step to change. Considering that a substantial number of our schools are closed here today due to the latest in a series of industrial disputes in the public sector this change is needed more urgently than ever!

  2. Thank you, Sabine, for your wonderful and so very timely blog post. Given our role as mediators (or other ADR providers) hoping to help people move forward, It is always good to be reminded that for a myriad of reasons, a mediation may stall, end, result in impasse on one or more topics, or never come to the table at all. One thought I’d like to add concerns people’s susceptibility, in the throes of conflict, to the promise of change from one outside the conflict. Whether from a lawyer who promises, “I will get you X” — X being the marital home, full custody of the children, the price demanded in a sales transaction, or, the rallying call from a presidential candidate who repeatedly echoes that America will be great again — these assurances reach people whose suggestibility is heightened, from despair, fear, anger, and frustration. While we recognize that for some parties, some disputes, and and in some situations, the alternative may indeed be better, I suspect we’ve all had clients who departed a difficult mediation because they are convinced that litigation will be easier and will get them what they want. I believe we have a dual responsibility as mediators, to not only support clients’ self-determination regarding what process they use to engage and resolve their conflict, but also, to ask them, or help them ask, questions about alternative processes that will maximize their understanding of the alternative process , including how likely the promises they are hearing can be realized, and to teach them a bit about the role of the lizard brain in decision making.

  3. Excellent blog. It is good to see this kind of thinking emerging in various places in the mediation world. Indeed, change is occurring as we each begin to realise what we need to – and can – do.

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