This post is based on the research of two professional communities – mediators and dialogue facilitators – in Ukraine (see the research article) and poses a few preliminary questions that require deeper thinking and more research. Although the fieldwork for my article was done in Ukraine, I was told that similar developments are also noticeable in Europe and elsewhere where  mediators and facilitators are working towards greater professionalization in parallel, without much interaction with each other, if any at all. Each professional field has occupied its own niche, developed schemes of certification, accreditation, continuous professional development, codes of ethics, etc.

For me, as a researcher of mediation, this co-existence of mediation and dialogue facilitation would not have become apparent had war not come to my country. The violent change of government in 2014 and the subsequent armed conflict in Eastern Ukraine brought forward a new type of conflict – socio-political conflict. Imagine a flow of around one million displaced people in your country who spread all over the place, the damages to infrastructure and challenges in humanitarian aid to conflict-affected local communities, as well as simultaneous massive political decentralization reforms focused on the same local communities. All of a sudden, Ukraine was faced with consequences of a massive multi-layered violent conflict that it was not prepared to deal with.  Yet, from the very first signs of the crisis, already during Euromaidan mass protests in Kyiv, there were people who attempted to organize talks and to build bridges between various social groups. Who were these people? I found that, having been called by their humanity and personal civil activism, some of them were trained mediators, others trained facilitators, and many had no conflict-related background at all. This was the point in time when the existence of two professional practices – mediation and dialogue facilitation – became visible to me as a researcher.

Having more than 300 hours of mediation training, I was rather curious about the difference between mediation and facilitation. I have jumped into the whole new academic field of conflict resolution (which was rather marginal to me before, when I was preoccupied with court-related and commercial mediation research). Given the scarcity of academic research on the comparison between mediation and dialogue facilitation, I had to dig into the practical world, in particular, through my fieldwork interviews for my postdoctoral research project. As a result, a few differences emerged.

The first distinction came out in terms of overall approaches and brands. In mediation we have arguably four major schools – facilitative, evaluative, transformative and narrative mediation, with facilitative mediation as a clear mainstream form. In dialogue facilitation there are at least a few dozen equally appealing branded approaches (see for example, UN DESA Partcipatory Dialogue Guide), including those methodologies that have already arrived in Ukraine – ToP, NVC, World Café, and many others. In view of this multiplicity of tools and approaches, when creative practitioners borrow ideas from each other, the conceptual distinction between mediation and dialogue facilitation becomes blurred.

The second distinction refers to the goals of mediation and dialogue facilitation. While mediation, in its mainstream form, is clearly aimed at resolution of the concrete dispute or issues between two or more disputing parties (“problem-solving”), dialogue is primarily aimed at “trust- and understanding-building”. Yet, problem-solving may eventually be the outcome of the dialogue, and my research found that (at least in Ukraine) it often does – see the discussion of the “technical dialogues” in Policy Paper “Track III Dialogues in Ukraine”. In a similar way, any good mediation always includes talks about relationships (and transformative mediation is only concerned with relationships and parties’ empowerment).

Finally, in terms of societal roles, research on Ukrainian mediators and dialogue facilitators has identified two competing sets of ideologies within both communities. While most mediators see themselves as service providers and seek the commercialization and professionalization of their services, dialogue facilitators are more inspired by their role as agents of societal change. At the same time, both orientations are present in both communities, albeit in different proportions.

I am sure there are many more aspects of this comparison between mediation and dialogue facilitation. Yet, even this very general comparison demonstrates that the difference is a matter of emphasis rather than substance.

In a recent meeting between Ukrainian mediators and dialogue facilitators (practicing NVC method), a mediator asked a question: “So, what can facilitators do that mediators cannot?” There was no clear answer to this question and I continue searching for it…


To make sure you do not miss out on regular updates from the Kluwer Mediation Blog, please subscribe here.

Profile Navigator and Relationship Indicator
Access 17,000+ data-driven profiles of arbitrators, expert witnesses, and counsels, derived from Kluwer Arbitration's comprehensive collection of international cases and awards and appointment data of leading arbitral institutions, to uncover potential conflicts of interest.

Learn how Kluwer Arbitration can support you.

Kluwer Arbitration
This page as PDF


  1. Dear Tatiana
    Thank you for your blog. Looking at this from a German context, I would say there is very little difference made here between what you call “mediators” and “dialogue facilitators”, and mediation training here and the mediation associations are all very much focusing on facilitation. I am sure that it is not possible to make distinctions based on methods used, as you also indicate in your blog.
    Maybe it is not a matter of two different professions, jobs, or skill sets, but just of context. The only possible distinction I have been able to come up is that mediators deal with cases that otherwise would end up in (or have come from) courtrooms, while facilitators manage and moderate communication in all other contexts. But this too does not reflect the world of practice very well. Without looking at the terms of reference of the research you refer to, I would be interested in how the difference between the two is defined there, as a basis for the research. Is it just a matter of perception, or what we each call ourselves – be it mediators, moderators, facilitators? Or are there any objective criteria?
    Best wishes

    1. Dear Greg,
      Many thanks for your comment. THe issue is still very much under exploration. What makes mediators and dialogue facilitators different in Ukrainian context is that dialogue facilitators are connected to civic activism and the spirit of the last Revolution; they seek to “change the country” rather than just provide services to people. This is an interesting phenomenon that brings up more thoughts about how and whether at all mediation/dialogue can be a tool of macro-level societal transformation. Many thanks, I keep thinking, observing and researching…

Leave a Reply

Your email address will not be published. Required fields are marked *