Insomnia drove me to a late-night television binge recently and I watched a rerun of  Pretty Woman, the 1990 movie starring Julia Roberts and Richard Gere. For those of you yet to see this movie, its great strength is that it offers lines that are useful for almost every moment of your life.

‘You must be a lawyer – you have that sharp, useless look!’ – remains my all-time favourite way to cause mischief in a room full of my colleagues.

However, the movie’s most useful quote is a response from Roberts when Gere makes an attempt to encourage her to think well of herself. Roberts brushes aside the encouragement by saying ‘the bad things are easier to believe’. When I hear that line in the movie, it feels as if my inner voice is speaking.

When the student evaluations arrive at the end of a semester, I look first to check that my ratings remain well above the faculty average (and breathe a sigh of gratitude) but then I start looking for the criticisms I know will be there. If there is one, it immediately takes over as my focus and I descend quickly down the rabbit-hole of self-criticism.

The mediation experience is similar. I am accustomed to mediations that resolve in ways that I identify as creating a good outcome for the parties. But when parties walk away and continue to fight elsewhere, I characterize this as a failure and I have to work very hard to overcome a deep fear that perhaps I was responsible for the failure in some way.

I am certainly not alone. I consistently encounter mediation colleagues who share the same painful feelings with me and bemoan their inability to evaluate their work more constructively and with more balance.

Reflecting on a self-care practice

This year I decided it was time to take more pro-active steps to manage my emotional attachment to the outcome of my conflict resolution work and I thought that increasing my investment in self-care might be a good place to start.

Over the last 10 weeks I have been undertaking  one of Daniel Goleman’s online Emotional Intelligence Course covering Emotional Intelligence and Leadership. It has been an unusually rewarding experience.

I have been using Goleman’s material in my work for a long time and I thought I knew the material well and applied it effectively. However the ability to engage in some structured daily work and to reflect and debrief with an international cohort online has given me access to a much deeper understanding.

The program uses the original 4 domains and 12 competencies and, under the self-awareness domain adds a further competency of focus. This adds much more depth to the self-awareness domain and helps participants to linger there rather than to move quickly to the domains which bring the attention to the external world.

With 2 weeks left of the program I have been reflecting on what worked and why and I am surprised that it has been such a success. I signed up at an incredibly busy time of my working year and I was far from enthusiastic when I began. I was working long hours and facing tight deadlines. I was tempted to cancel. At first glance, the work looked very basic and seemed to offer little that was new to me – ‘Big mistake; big; huge’ to add another useful Pretty Woman quote.

Some important tools

The big ‘aha’ was that whilst I have been drawing on the tools regularly, I have been accessing them for my work with others and completely overlooking how they offer support in my work on myself. This program has shone a spotlight on Self Awareness.

The benefits have been remarkable.

I thought sharing the 3 tools I found most valuable might be useful.

  1. Mirabai Bush’s Well-wishing practice has become an important start to my day – perhaps not quite how she intended since, whilst I do offer well-wishes to others as she suggests, I get the most benefit from choosing the wishes for myself. It is affirming and calming.


  1. The Atlas of Emotions project provides a useful, analytical process for looking at emotions and what they do. Reviewing this with the facilitator provided new additions to my thinking and self-talk which included:
  • Treat emotions that show up kindly;
  • Sometimes we need to say to an emotion ‘now is not a good time’;
  • You don’t have to believe your thoughts; and
  • What would it take to feel grateful about everything that showed up emotionally?


  1. Exploring Interoception – an awareness of how emotion shows up physically in the body. It is the key to recognising the signs of an emotional hijack. This process has been particularly helpful in understanding what triggers me so I can work on my ability to down-regulate.

This is a work in progress for me and I still have 2 more weeks of hard work ahead. However I value the seemingly reckless and poorly informed decision I made to keep investing in self-development. It seems that I knew what I was doing after all!


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  1. Thank you Rosemary for sharing these important lines viz. ‘You must be a lawyer – you have that sharp, useless look!’, and ‘The bad things are easier to believe’. It is a hard reality of our everyday experience.
    Equally important are the issues of Self Care and Self Awareness. The three tools highlighted by you are really helpful. Mirabai Bush’s Well-wishing practice is affirming and calming. The Atlas of Emotions project helps treat emotions kindly; say to an emotion ‘now is not a good time’; one need not believe one’s thoughts; and take emotions seriously. Exploring Interoception is key to understanding what triggers one, so that one can down-regulate. Thus, the message is that self care is vital and should not be neglected. This applies to mediators as well.

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