Kluwer Mediation Blog

This article was prepared by Mahmoud Arif and Constantin-Adi Gavrilă.

Picture any school in any community in the world, and you are sure to imagine a group of children learning and playing. Whenever there is interaction, there will always be room for conflict. How do children manage conflict? This question is difficult to answer, as the presence of adults in an environment such as a school means a great deal of influence or, better said, interference that shapes the children’s approach to conflict and the resolution of issues. Regardless of cultural or situational variations, the consistent aspect is that children in any setting have the chance to build essential knowledge and skills for real-world problem-solving through various conflict resolution methods. In today’s increasingly diverse and interconnected world, fostering open dialogue and promoting conflict resolution skills are vital, and schools play a crucial role in shaping future generations By creating a culture of resolving conflict through meaningful dialogue, with and without the involvement of mediation, educational institutions can empower students to address differences, cultivate empathy, and build harmonious relationships. This blog post explores schools’ significant role in fostering dialogue and highlights the benefits of creating a culture that embraces mediation through listening and promoting fairness and justice.

What is dialogue without listening?

Effective communication forms the foundation of mediation. It allows us to engage in difficult conversations, go beyond our assumptions and biases, speak without enabling the defensive mechanisms of the listeners and listen in a way that allows us to be influenced by what we hear. Schools that prioritize and encourage open dialogue among students, teachers, administrators and other stakeholders often cultivate the benefits of mature emotional regulation and healthy relationships. It creates an environment where conflict is approached openly and constructively, and early warning mechanisms are in place to prevent conflict from spiraling out. Creating safe and inclusive spaces where students feel comfortable expressing their thoughts, concerns, and perspectives is essential to achieve this. By establishing platforms for dialogue, such as open forums, classroom discussions, conflict-resolution training, or dedicated mediation sessions, schools can promote healthy expression of opinions, thereby reducing the likelihood of conflicts escalating. Emphasizing active listening and respect for diverse viewpoints fosters empathy, understanding, and critical thinking, allowing students to engage constructively in conflict resolution. From our experience, this is best done proactively by offering training before the conflict arises.

Developing Conflict Resolution Skills

While conflicts are inevitable in any social setting, schools can start early and equip students with essential conflict-resolution skills to address differences effectively. Incorporating conflict resolution education into the curriculum helps students understand the nature of conflicts, their underlying causes, how they develop before becoming visible, and appropriate approaches. What would this look like realistically in a school? It is often best to address the topics explicitly by teaching negotiation, mediation, and problem-solving techniques so that we empower students with practical tools for resolving conflicts peacefully. It is important to increase the student’s awareness of the costs of conflict, including the hidden ones that are often very expensive for many that get to be affected. In a way, the conflict can be like a fire spreading dangerously without control and can draw others that would not be initially affected by it. So, these skills extend beyond the school environment and prepare students for the real world and to navigate future challenges in various personal and professional contexts – in other words, to prevent those fires from spreading. To do this, they will need emotional intelligence, empathy, and perspective-taking, all values nurtured by conflict resolution education. This way, students can develop into compassionate and considerate individuals. Once the skills are there, the best opportunities to demonstrate the learning in school are when conflicts arise.

Embracing Restorative Practices

As a mediator, it becomes increasingly difficult to practice what you preach when you are under a lot of emotional pressure from parents and students. Nonetheless, restorative practices offer a proactive approach to addressing conflicts within schools to ensure all parties feel heard without rushing to take action that will silence the tension. By focusing on repairing harm and rebuilding relationships, these practices help create a culture of empathy, accountability, and personal growth. Schools are the convener of this culture, and students who experience justice at a young age can potentially develop into active citizens in the future who pursue careers related to this field. Restorative circles, peer mediation programs, or conferencing techniques enable students to engage in structured conversations where all parties can express their feelings and perspectives in a safe environment. These practices encourage responsibility, promote understanding, and facilitate the development of problem-solving skills. Embracing mediation in schools strengthens social bonds and contributes to creating a supportive community that values dialogue and collaboration.

Teacher and Staff Training

Schools must provide adequate training for teachers and staff to foster dialogue and prevent and mediate conflicts. It would not be very honest of a school to promote mediation amongst students while the adults who work there do not experience the same level of listening and understanding. Educators play a crucial role in modeling positive communication, peaceful approaches to conflict and effective conflict-resolution skills. Professional development programs can equip teachers with the necessary knowledge and strategies to facilitate dialogue, manage conflicts, and guide students toward resolution. There are instances where an adult should get involved. Still, others perhaps call for a peer mediator – another student that will sit down with the parties in a conflict to discuss the facts, the issues, the interests and the way forward. By promoting a culture of continuous learning and growth among educators, schools ensure that mediative practices remain current and effective. Through ongoing training and support, teachers become adept at fostering dialogue, promoting understanding, and creating a nurturing environment where students can develop the skills necessary for mediating conflicts.

In conclusion, schools have not only a real opportunity to foster dialogue and create a culture where conflict calls for mediation before anything else but also a profound responsibility for shaping the future of our world. This responsibility is shared with families and other institutions. But for now, educational institutions can play a pivotal role in shaping students’ abilities to prevent and navigate conflicts constructively by encouraging open dialogue, developing conflict resolution skills, embracing restorative practices, and providing teacher and staff training. Building a culture that values dialogue and conflict resolution benefits individual students and contributes to the overall well-being and harmony of the entire school community. By prioritizing these essential aspects, schools become transformative spaces that empower students to engage in meaningful dialogue, bridge differences, and create a more inclusive and peaceful society. How different would the world be if children learned such practices from a very young age? Finally, picture any school in any community in the world 10, 20, or 30 years from now. What would you like to see regarding effective conflict prevention and resolution?

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