Arbitration, Neutral Adjudication, Conciliation, Mediation: What’s in a Word? Designing and Naming ADR Processes – The Example of an Industrial Relations Dispute in Germany
Mediation and conflict management often require the design of complex processes that might involve different interventions with different parties or stakeholders over considerable time. Consider mediation in the planning stages of public projects or mediation and facilitation involving communities involved in claims for compensation against governments or companies. Or consider mediation inside organisations, in which…