Tension Raising Behaviours;

100% statements

Labelling

Put downs and excitable statements

Threats

Interpreting/analysing/patronising/matronising

Collecting allies

Non-verbal behaviours

Preparing an attack

Sarcasm

Defensiveness/self justifying

Over detailing

Tension Reducing Behaviours;

Acknowledging probable legitimate concerns

Put in perspective

Be specific

Own the interpretation

Own the personal response

Invite feedback

Invite response


________________________

To make sure you do not miss out on regular updates from the Kluwer Mediation Blog, please subscribe here.


Kluwer Arbitration
image_pdfimage_print

One comment

  1. Hi Geoff – wanted to get in touch somehow because I’d like to do a video Skype interview with you for Mediator Academy. I would have got in touch via email but for some reason the link from KluwerMediationBlog to your website isn’t working. Happy to discuss topics for the interview.

    Look forward to hearing from you.

    Thanks
    Aled

Leave a Reply

Your email address will not be published. Required fields are marked *