Over recent years I have been fortunate to be able to travel widely for work, and everywhere I go I find time to visit places of worship and sit quietly or attend services – in mosques, churches, synagogues and temples. I listen, either to the silence, to my thoughts, or to the ritual. Recently I…

You’re mediating an insurance matter. The angry and cynical male plaintiff wails, “They’re insulting me with this offer! But, what else should I expect from a f*****g insurance company!?” The “seen it all before” plaintiff’s lawyer wearily closes her laptop. “That’s it!”, she says. “We’re outta here unless you go back and get us a…

“The last great act of a courageous leader is to let go,” I suggested to the CEO as he pondered whether this was in fact a good time to step down. He had many reasons not to leave. He attributed these to other people’s needs for a good transition, giving him a decent send-off, planning…

In the centre of Berlin opposite the State Opera House, there is a large building in Baroque style that was originally built as the Prussian Royal Library in the late eighteenth century, and came to be called the Old Library once the new Prussian State Library was established in the early twentieth century. The words…

The International Association of Mediators conference in Edinburgh last month provided a great opportunity to reflect on the lessons learned from the application of a principled negotiation approach, as set out in ‘Getting to Yes’. The conference benefited from the experience of over a hundred leading mediators from around twenty countries, along with policy makers…

Often in the field of mediation we hear complaints about there being too many mediators, too much training and not enough mediation. While I can understand the frustration about the size of the mediation market, I see great benefits in mediation training for people whose aim is not to become mediators and make a living…