After completing the mediation process, it is always helpful to receive feedback from participants. The quality of the mediation services we provide is directly related to our ability to draw lessons from feedback from participants and incorporate them into our practice. In this way, the chances of having good results, satisfied participants and future recommendations…
Paul Watzlawick’s well-known axiom “you cannot not communicate” has taken on a new relevance in recent months. It means that silence and other non-verbal behaviour are just as much a form of communication as what people say. We cannot switch the communication channel off, at least not if it is analogue – meaning continuous. Take…
Some ten days ago I was cycling down a path near my home, minding my own business. On one side of the path there is a row of bushes and behind them a high cemetery wall, while the other side is made up of a lawn and about ten metres further back a row of…
Mediation has taken me to many places – professionally, physically, intellectually, emotionally, spiritually. Last week I was so fortunate to be doing six days of training in Tbilisi, Georgia, at New Vision University. Three days with students learning the skills of mediation and three days with young professionals reflecting on appropriate communication and challenging conversations…
“The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.” – Winston Churchill Improving Habit of Thinking The popular quote attributed to the former British prime minister is easily adaptable to mediation. The optimistic mediator considers the mediated settlement probable and helps the parties by spreading the friendly and promising…
“Like poets, but with less time” The Deep End Getting to grips with mediation can leave students and trainees overwhelmed. That favourite training tool, the roleplay, throws most in at the deep end. The sudden immersion forces them to speak, listen and observe while trying to remember models and skills plus a sea of reading…
The old guy smiled. His old Corsican eyes showed some understanding…: “How much do you have?” -“I have a ten euro bill and we are leaving tomorrow…” – “OK, boy, deal…but no receipt, right?” Not understanding the shadow economy at the time, I accepted without knowing why is he not willing to give me a…
I recently attended a fantastic presentation by Gina Warren, entitled “The Power of Empowerment”. Gina is a visionary, servant leader with a career marked by workplace inspiration and empowerment. I really enjoyed her presentation at the Global CEO Summit of UFI in Cannes, France, this past January, and I was delighted to meet her during…
