Feeling the Non-Verbal: Analogue and Digital Communication in Mediation, Facilitation and Training
Paul Watzlawick’s well-known axiom “you cannot not communicate” has taken on a new relevance in recent months. It means that silence and other non-verbal behaviour are just as much a form of communication as what people say. We cannot switch the communication channel off, at least not if it is analogue – meaning continuous. Take…