” . . . how are we to deal with this grief? People might react with despair, sadness, frustration, lack of control, hopelessness, and even apathy. It’s understandable, given the enormity of the destruction taking place. It’s understandable to feel powerless when faced with the news of another whale dying, another forest being decimated, or…
Since so much communication at work and home has gone online through the Covid lockdowns we have been witnessing a whole new vocabulary of everyday life. As much of this communication is likely to stay online, it pays to take a critical look at the vocabulary we are using. It is fairly straightforward to find…
Given Peter Drucker’s memorable observation, how valuable an asset is trust in shaping a culture? What role could mediators play in strengthening it? From a purely economic perspective there appears to be a strong relationship between levels of trust and output per head (as the chart below from ‘Our World in Data’ demonstrates). As with…
“Managing a Client’s expectations and advising them on a course of action turned out to be far more difficult than negotiating with the other Party.” So wrote newly-minted Indian lawyer Varsha Manoj about her experiences negotiating with her clients. Many lawyers in the US and other countries undoubtedly have similar experiences. Legal clients often experience…
In a few weeks’ time I will come to the end of a two-year mediation engagement in South Eastern Europe. The conflict in question relates to environmental pollution. The issues are complex and heavily contested, and there are many stakeholders – government, city authorities, environmental groups, investors and business, to name a few. It has…
“We’ve come a long way since we last shook hands Still got a long way to go” “Come a Long Way”, Kate McGarrigle & Louden Wainwright III performed by Kate & Anna McGarrigle and others (including Kate and Louden’s children, Martha and Rufus Towards the end of last year, we took our 13-year-old granddaughter and…
The Harvard Program on Negotiation (PON) has provided a life-changing experience for many of us. It certainly changed the trajectory of my life and triggered a life-long immersion in conflict resolution theory and practice. I am immensely grateful. The program has been an evolutionary one – regularly enhanced and updated to fit the frame of…
For readers who are new, the “Neuro-Linguist’s Toolbox” series is an ongoing series focused on using Neuro-Linguistic Programming (NLP) in our practice of amicable dispute resolution. The first section focused on rapport (the first of which can be found here). The second section focuses on matters of self-care and personal improvement for mediators (the first…
“Half moons ago people were hollowed-out tablets of stone spaces were given them according to spaces they left . . . some spaces were filled with darkness no light would shine there . . .” – From “Afkasi” by Dr Selina Tusitala Marsh, former poet laureate of New Zealand Many of you will be familiar…
The question recently occurred to me whether we would have reached the kinds of online worlds of work we now have in many fields without the need to do so due to Covid-19. Would it have happened anyway, just more slowly and perhaps with different nuances? Would we be spending so much time in home…
